Terms & Conditions
These are the general terms that apply to work carried out by Mr Pressure Clean Exterior Solutions. They are written in plain language so that everything is clear before we begin.
01Quotes and pricing
Quotes are free and given based on the information and photographs provided by the customer. If the surface, size or condition turns out to be significantly different on the day, we will discuss any change in price with you before continuing.
02Payment
Payment is due once the work has been completed, unless something different has been agreed in advance.
03Access to the property
Please make sure we have clear access to the areas being cleaned, along with an outside water supply and power where these are needed. If access cannot be provided on the agreed date, the work may need to be rescheduled.
04Information provided by the customer
We rely on the details you give us about the surface, its material and its condition. Please let us know in advance about anything we should be aware of, such as loose paving, damaged pointing, drainage issues or nearby planting.
05Weather and unsuitable conditions
Exterior cleaning depends on the weather. If conditions are unsafe or unsuitable, we will contact you and arrange the next suitable date at no extra cost.
06Pre-existing damage
Cleaning can reveal existing wear, cracks, loose jointing, failed pointing or previous repairs that were hidden under dirt. Any damage, wear or defect already present before we arrive remains the responsibility of the customer, and we are not responsible for pre-existing damage that becomes visible once a surface has been cleaned.
07Results and surface differences
Results vary depending on the material, its age, its condition and the type of staining. We always aim for the best possible finish, but we cannot guarantee the removal of every stain — pre-existing stains, marks, oil, rust or discolouration that have soaked into a surface may not fully lift.
08Finishing the job
Once the work is complete we carry out a full rinse down of all cleaned surfaces and the surrounding area, so everything is left tidy before we leave.
09Cancellation and rescheduling
If you need to cancel or move your booking, please let us know as early as you reasonably can so the slot can be offered to someone else.
10Safety around the working area
For everyone's safety, please keep children and pets away from the working area while cleaning is taking place, and keep windows and doors closed where asked.
11Liability
We take care on every job and work in a professional manner. Our responsibility is limited to the work we carry out, and we cannot accept responsibility for issues outside our control, including pre-existing faults, hidden defects or damage caused by the condition of the surface itself.
12Questions
If anything here is unclear, or you would like something confirmed before booking, please get in touch and we will be happy to explain.
Contact: 07304 081479 · ryan@mpcexteriorsolutions.com